Terms of Service

1.1Curcle is operated by Curcle Technologies Limited, a company registered in England and Wales under company number 17399519. Our registered office is 124 to 128 City Road, London EC1V 2NX. We trade as Curcle.

1.2You can contact us at support@curcle.uk.

1.3In these terms, we and us mean Curcle Technologies Limited, and the service means the Curcle app and the Curcle website.

2.1These terms apply when you create an account or use the service. If you do not agree to them, please do not use Curcle.

2.2The acceptable use policy forms part of these terms.

2.3We may change these terms, for example when we add a feature or the law changes. We will tell you about any material change by email or in the app at least 30 days before it takes effect.

2.4If you keep using Curcle after a change takes effect, that counts as accepting it. If you do not accept a change, you can close your account under section 18, and if the change materially disadvantages a circle you have paid for, you can cancel and we will refund the unused part of your year.

3.1You must be at least 16 years old to use Curcle.

3.2Curcle is designed for people who live in the United Kingdom. Its Member of Parliament features depend on your being a constituent somewhere in the UK.

3.3You may hold one account, in your own name. The information you give us at registration must be accurate, and you must keep it up to date.

4.1You are responsible for keeping your login details confidential and for what happens under your account.

4.2If you believe someone has used your account without permission, tell us promptly at support@curcle.uk and change your password.

4.3We may suspend or restrict an account where we reasonably believe these terms have been broken or the account presents a security risk. Section 13 describes how we make and communicate those decisions, and how to appeal.

5.1Counts on Curcle are meant to mean something. When an issue reaches an MP with 142 people behind it, the office needs to be able to trust that those are 142 real constituents. Verification exists for that reason alone.

5.2To verify you, we confirm that your residential address sits in the constituency you claim. We store the result, which is your constituency and the fact that you are verified. We do not store copies of any document you use to verify.

5.3Verification is required for your backing to count toward an issue reaching an MP, and to send private casework to your MP through Curcle. It is not required for ordinary use of the feed.

5.4If verification fails and you believe it should not have, contact support@curcle.uk.

6.1Curcle is a channel. It delivers what a community raises to the person elected to represent it. It does not resolve issues, repair anything, provide services, or make decisions on any issue.

6.2No UK law requires an MP to respond to a constituent. Curcle cannot guarantee any response, any timescale, or any outcome, from any MP or office.

6.3When an issue reaches the backing threshold, that means one thing: it is delivered to the office. Nothing more is promised.

6.4Curcle is not a substitute for the emergency services, for legal advice, for medical advice, or for a formal complaint to a public body. If someone is in danger, call 999.

6.5Curcle does not check or verify the accuracy of anything a user posts. What users post is theirs, not ours.

7.1When enough verified constituents back a public issue, it is delivered to the constituency's MP office as one item with the count of people behind it. The threshold that applies is shown in the app.

7.2A public issue, and the fact that particular verified constituents back it, may be visible to other verified constituents in the same area. Do not raise something publicly if you are not comfortable with your neighbours seeing that it came from you.

7.3Backing an issue is an expression of support. It is not a petition, not a vote, and carries no legal weight.

7.4You choose whether an issue is public or private before you submit it. A public issue cannot be made private afterwards, because other people may already have seen and backed it.

8.1A private submission goes to your MP's office and to the caseworkers that office has authorised. It never appears on the feed, and other users cannot see it.

8.2Once your case has been transmitted, what the office does with that information is governed by the office and its own legal duties, not by Curcle. The office's handling of your data is described in its own privacy information, not ours.

8.3Do not send anything through Curcle that you would not send to your MP directly. Curcle is a route to the office, not a confidential advice service.

8.4How we handle the data involved on our side is described in the privacy policy.

9.1A circle is a smaller, invite-only group inside Curcle, typically for a street, a building, or a local group. Content posted in a circle is visible to its members.

9.2Creating a circle costs £30 a year, as set out in section 10. Joining a circle you have been invited to is free.

9.3The creator of a circle controls its membership and is responsible for who they invite. Everyone in a circle remains bound by these terms and the acceptable use policy.

10.1Creating a circle costs £30 for one year, including any VAT. You pay when you create it.

10.2Your circle renews automatically each year at the then-current price unless you cancel renewal. We will remind you by email before each renewal, and if the price is changing, we will tell you at least 30 days before the renewal date.

10.3You can cancel renewal at any time in the app or by emailing support@curcle.uk. Your circle then runs to the end of the year already paid for and does not renew.

10.4As a UK consumer you also have the right to cancel your purchase within 14 days of buying it, without giving a reason, by telling us in that period. Because the circle starts immediately when you create it, and you ask us for that by creating it, we will refund what you paid minus an amount reflecting the days the circle has already run.

10.5If we withdraw the circles feature, or close your circle other than for a breach of these terms, we will refund the unused part of your year.

11.1The acceptable use policy sets out what is not allowed on Curcle. It is short, and it is part of these terms.

11.2If you break it, we may remove content, suspend your account, or remove you permanently, as described in section 13. Where behaviour appears to be criminal, we may refer it to the police.

12.1You own the content you post on Curcle.

12.2So that the service can work, you give us a non-exclusive, royalty-free licence to host, store, reproduce and display your content, for the purpose of operating and providing the service.

12.3That licence ends when you delete the content, except that copies may persist for a short period in routine backups, and anything already delivered to an MP's office stays delivered. Where the law requires us to keep something, we keep it for as long as the law requires.

12.4You must have the right to post what you post. Do not post other people's work, or other people's private information, without permission.

13.1We may remove content, restrict features, or suspend or close an account where we have reasonable grounds to believe these terms, the acceptable use policy, or the law have been broken.

13.2When we act against your content or account, we will tell you what we did and why, unless doing so would be unlawful or would put someone at risk.

13.3You can appeal a moderation decision by replying to the notice or emailing support@curcle.uk within 28 days. A person will review the decision and tell you the outcome and the reasons.

13.4Curcle will operate the reporting and complaints routes required of a user-to-user service under UK online safety law. The detail of those routes will be set out in the app.

14.1Curcle does not campaign, does not endorse, and does not take positions on any political issue or party.

14.2Issues rise on genuine local backing alone. The service works the same way whoever your MP is and whichever party they belong to.

14.3We do not build profiles of your political views, and we never use or share your data for party-political purposes. The privacy policy covers this in full.

15.1Curcle produces aggregated, anonymised reporting about the themes and volume of public issues raised in a constituency, and supplies it to that constituency's MP's office as part of the office's subscription. That subscription is a separate commercial agreement; this section is about what the reporting means for you.

15.2No report identifies, describes or concerns any individual. Reports are produced only at a level of aggregation at which individuals cannot reasonably be re-identified, using minimum cell thresholds, suppression of small counts with secondary suppression, rounding, and minimum geography and population floors.

15.3Private casework is excluded entirely. Nothing you send privately is ever included in any report.

15.4Curcle does not build or supply profiles of identifiable individuals, and does not report on the political views of any individual. The privacy policy sets out the lawful basis and the full controls.

16.1Curcle is provided as available. We do not guarantee that it will be uninterrupted or free of errors, and we may need to suspend it for maintenance or security.

16.2We may change or withdraw features as the service develops. We will give reasonable notice of significant changes where we can.

16.3If a change or withdrawal materially affects a circle you have paid for, section 10 gives you a refund of the unused part of your year.

17.1Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to exclude or limit.

17.2Nothing in these terms affects your statutory rights as a consumer. Where you pay for a circle, the law requires us to provide it with reasonable care and skill, and if we do not, you are entitled to the remedies the law gives you, which can include having the service put right or some of your money back.

17.3We are not responsible for the acts or omissions of any MP or any MP's office. Whether an office responds, how quickly, and what it decides are outside our control, and section 6 explains that no law requires an MP to respond at all. An issue reaching its threshold obliges nobody to do anything beyond our delivering it.

17.4For the free parts of the service, we are responsible for loss you suffer that is a foreseeable result of our failing to use reasonable care and skill, and we are not responsible for loss that is not foreseeable, or for business losses, since Curcle is for personal use.

17.5For a circle you have paid for, and apart from the liability described in clauses 17.1 and 17.2, our total liability to you in any year is limited to the amount you paid us for that circle in that year.

18.1You can close your account at any time in the app or by emailing support@curcle.uk.

18.2When you close your account, your profile is removed, your posts are deleted or anonymised, and your backing is removed from any count not yet delivered.

18.3Anything already delivered to an MP's office stays delivered. The office keeps its copy under its own duties, and closing your Curcle account does not recall it.

18.4If you close your account with time left on a circle you created, the circle closes with it. Any refund is as described in section 10, and your 14-day cancellation right is unaffected.

18.5We keep the limited records the law requires us to keep after an account closes. The privacy policy explains what and for how long.

19.1Our privacy policy explains what personal data we collect, why, what we do with it, and how long we keep it. It sits alongside these terms.

19.2Two commitments worth repeating here: we do not sell personal data, and we do not analyse or guess at anyone's political views.

20.1If something is wrong, email support@curcle.uk and tell us what happened.

20.2A person will acknowledge your complaint within 5 working days, and we aim to resolve it within 15 working days. If it will take longer, we will tell you why and when to expect an answer.

20.3A complaint about how we handle your personal data follows the process in the privacy policy: we acknowledge it within 30 days, as the Data (Use and Access) Act 2025 requires, and you can also complain to the Information Commissioner's Office at any time.

20.4Appeals against moderation decisions follow section 13. Nothing in this section takes away any right you have to complain to a regulator or to bring a claim.

21.1These terms, the acceptable use policy and the privacy policy are the whole of the agreement between us about the service.

21.2If we delay enforcing any part of these terms, we can still enforce it later.

21.3If any clause of these terms turns out to be unenforceable, the rest still stand.

21.4These terms do not give any rights to anyone other than you and us, and no one else can enforce them.

21.5We may transfer our rights and obligations under these terms to a successor to our business, and we will tell you if we do. Your rights are not reduced by any transfer. Your account is personal to you and cannot be transferred.

22.1These terms are governed by the law of England and Wales.

22.2You can bring proceedings about them in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings where you live, and nothing in these terms takes away any protection given to you by the law of the part of the UK where you live.